VÆLEUR I/S

Gyvelvej 3
3500 værløse
Mail: info@vaeleur.com
Phone:50584448
VAT: 44268302

We kindly request that all purchases be considered final, as we are a very small team and are unable to accommodate returns unless there is a discrepancy with the received hoodie. In the unlikely event of damage, please utilize our contact menu to reach out to our dedicated customer service team. We assure you that we will do our utmost to resolve the issue promptly and to your satisfaction. Thank you for your understanding and support.

With that said VÆLEUR I/S offers a 14 days full refund on goods purchased on the website unless otherwise agreed or stated in your order.

Use the contact platform or mail us directly at info@vaeleur.com before returning.

All returned goods must be
Unworn
Unwashed
With all tags
With original packaging

The 14 day period starts on the day the order is delivered.

Any return costs you incur yourself.

All returns must be sent to:

Gyvelvej 3 Værløse 3500 denmark.

If you are returning any goods, please notify us by emailing info@vaeleur.com once the items have been shipped. Additionally, remember to ask the courier for a receipt as proof of shipment and email us this aswell. If the courier requests a recipient email, please provide info@vaeleur.com. If a phone number is required, use +45 50584448.

The refund will be processed once the returned goods have been received and inspected by our staff. The refund will be issued through the original payment method used for the purchase.

The request for cancellation must be notified to us no later than 14 after the delivery, and be with us no later than 14 days after we are informed of your use of the right of cancellation/withdrawal.

If you wish to make use of your right to withdraw the purchase, you must send us an e-mail om info@vaeleur.com. In your message, clearly make us aware, that you want to use your right of withdrawal.

Condition of the item you have returned

You are responsible for the condition of the product, and of the decreased value of the goods caused by handling it other than what is necessary to determine the nature, characteristics and function of the goods.
This means, that you have to try the item in the same way as if you were shopping in a physical store.

If the item is tested/used in addition to what is described above, it is considered used and of decreased value. This means, that when the purchase is canceled, you will receive a minor portion or none of the purchase amount refunded. It is up to VÆLEUR I/S to evaluate the item's condition.

Warranty

There is a 2 year warranty on products according to the Danish Sales Law. The warranty applies to all errors in software, material and fabrication.

Complaints regarding errors and defects must be reported to VÆLEUR I/S in a reasonable time after the goods have been received. We consider af maximum of months as a reasonable time, unless otherwise agreed. We will refund reasonable shipping costs.

The complaint waives right to warranty if the items are handled improperly or unusually.

VÆLEUR I/S covers return costs to a reasonable extent.

When returning, please contact us at:

VÆLEUR I/S
Gyvelvej 3
Mail: info@vaeleur.com
Phone: 50584448

Warranty complaints will not be accepted if they are sent by cash-on-delivery system.